Vale!Help
Support
Answers to the questions people ask most, and a form to report a bug or ask for a feature. You can also write to mateoas@icloud.com.
Questions
Where can I get Vale!?
Vale! is free on the App Store for iPhone, iPad and Mac.
Will my conversations leave my device?
No. Vale! turns speech into text on the device itself: no audio and no text is sent to us or to anyone else, and there is no account. The text is kept only while the app is open, and leaves the device only if you share it yourself. The privacy policy describes the app in full.
Which languages does it understand?
Spanish, German and English: you choose which in Settings. The app itself is in English or Spanish. More languages may follow.
How do I get the best captions in a room?
Put the device close to the people speaking, ideally in the middle of the table, and keep background noise such as the TV low. A small external microphone often helps more than anything else. An iPad propped up in front of you is easier to read than a phone in your hand.
Does Vale! replace hearing aids?
No. Vale! can help you follow a conversation, but it makes mistakes, and it is no substitute for a hearing test, hearing aids or an audiologist’s advice. Don’t rely on it alone in emergencies or for important medical or legal conversations.